Hôtel Mercure Rennes Centre Parlement

Picked this hotel due to its proximity to the train station and it was very convenient - just a 10min walk. The hotel itself has had a very selective facelift. The rooms have been renovated but doors, skirting boards and some furniture look to be quite old and worn. The carpet is dark coloured so shows up all the dirt and fluff - it looked like the carpet in the room and the hallway had not been vacuumed in days. Common areas include some games for kids but tiles, some sofas and the lifts look original. Back to the room and the room door and skirting boards were really dusty. The sheer curtain in our room had a dark stain on it just giving the impression that cleanliness is not a high priority. The bed was super comfortable and the air conditioning worked well which was a relief given the heat outside on this particular weekend. The other positive was that the rooms were very quiet. The final issue faced was that we changed our reservation from a privilege room to two interconnecting rooms. We were told over the phone that the optional extras available in the privilege room would be made available in our room but sadly this was not the case when we arrived. Similarly there were no interconnecting rooms despite me confirming availability 48 hours ahead of our arrival. The disappointment here was the response from reception that we made these arrangements with the call centre and as such reception staff had no idea about these requests. Passing the blame like that I find highly unprofessional when as a paying customer I simply followed the instructions provided to me on their website. If their internal processes do not allow for this information to be transmitted to the appropriate person then I’m not sure how a customer is to communicate changes with the hotel.